HomeFrequently Asked Questions
Frequently asked questions
Quick answers about ordering, collection, delivery and support from TEST.
Ordering and support
How do I place an order?
Use the Shop link to browse the live adult-only catalogue, add products to your basket and complete checkout.
Will I need age verification?
Age verification may be required for vape and nicotine products before collection, delivery or fulfilment.
Can I check compatibility before buying?
Yes. Contact TEST with the product, device or coil details and the team can help you check the right range.
Can I collect my order?
Collection options are shown at checkout when they are enabled and available for your order.
Do you offer delivery?
Available delivery methods, charges and thresholds are shown during checkout.